Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water company, Wave, managing spikes... The post Wave Introduce Omnichannel Contact Centre Solution...
View ArticleFoehn Gives Public Sector Access to Cloud Solutions
Foehn’s listing on ‘Network Services 2’ gives public sector access to complete cloud communications solutions With the addition of RM3808... The post Foehn Gives Public Sector Access to Cloud Solutions...
View ArticleEvaluAgent Webinar: The Art of Customer Recovery
Webinar: The Art of Customer Recovery: What is it and why should we all be doing it? Wednesday 23rd October... The post EvaluAgent Webinar: The Art of Customer Recovery appeared first on...
View ArticleContent Guru Leader in Gartner Magic Quadrant
Cloud contact centre and customer engagement provider, Content Guru, has been positioned in the Leaders quadrant in the 2019 Gartner... The post Content Guru Leader in Gartner Magic Quadrant appeared...
View ArticleRobotic Staff is Tainting Customer Satisfaction
Robotic Staff Service is Tainting Customer Satisfaction for UK Businesses – 91% of people say that they regularly experience situations... The post Robotic Staff is Tainting Customer Satisfaction...
View ArticleEmpowering Your Staff with Workforce Management
Empowering Your Staff with Workforce Management – Business Systems UK’s Will Davenport explains why contact centres can boost employee engagement,... The post Empowering Your Staff with Workforce...
View ArticleEckoh Marks a Decade of PCI DSS Compliance
PCI DSS version 4 release coincides with Eckoh’s compliance anniversary Eckoh marks a decade of PCI DSS compliance as major... The post Eckoh Marks a Decade of PCI DSS Compliance appeared first on...
View ArticleSlater Gordon Solutions Motor Best Contact Centre
Slater Gordon Solutions Motor has been crowned Best Outsourced Contact Centre for the third consecutive year. This is the... The post Slater Gordon Solutions Motor Best Contact Centre appeared first...
View ArticleCapita Extend National Trust Contact Centre Contract
Capita plc have announced an extension of its longstanding customer experience partnership with the National Trust, in a five-year contact... The post Capita Extend National Trust Contact Centre...
View Article10 Games to Engage your Customer Service Teams
How to improve Employee Engagement: 10 Games to engage your Customer Service teams As you’ll be fully aware, engaged employees... The post 10 Games to Engage your Customer Service Teams appeared first...
View ArticleQuality Assurance: Improve Perception & Achieve Great Results
Quality Assurance: How to improve the perception and achieve great result The perception of Quality Assurance is a struggle for... The post Quality Assurance: Improve Perception & Achieve Great...
View ArticlePuzzel Challenger in Magic Quadrant for Contact Centre Service
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service, Western Europe Puzzel has been... The post Puzzel Challenger in Magic Quadrant for Contact Centre Service...
View ArticleNICE inContact CXone Empowers Omnichannel Experiences
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone contact centre Agent for... The post NICE inContact CXone Empowers...
View ArticleEBI.AI Reseller of Google Nest Smart Home Devices
EBI.AI awarded authorised reseller status of Google Nest smart home devices AI lab collaborates with build-to-rent operator to launch bespoke... The post EBI.AI Reseller of Google Nest Smart Home...
View ArticleAuthenticity Key to Successful Digital Customer Service
Authenticity is the key to successful Digital Customer Service’ says Sabio Sabio identifies 8 key steps to help contact centres... The post Authenticity Key to Successful Digital Customer Service...
View ArticleNoble Systems Introduces Noble Gamification 2.0
Noble Systems Introduces Noble Gamification 2.0 – Unified contact centre technology leader adds mobile app and new tools for employee... The post Noble Systems Introduces Noble Gamification 2.0...
View ArticleMoneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer service at Moneypenny to... The post Moneypenny Moves to the Digital Contact Centre appeared first on...
View ArticleOdigo Leader in Magic Quadrant for Contact Centres
Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service, Western Europe Odigo has... The post Odigo Leader in Magic Quadrant for Contact Centres appeared first on...
View ArticleThe New Era of Customer Experience Intelligence
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence CX has also totally... The post The New Era of Customer Experience Intelligence appeared first on...
View ArticleEnhancing Quality & ROI with Contact Centre Gamification
Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre The narrative around measuring... The post Enhancing Quality & ROI with Contact...
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